Ventus at Marina El Cid Family Room Platinum
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Splendid value - beautiful lush grounds
Deena Marion Stevenson, Toronto, ON
We had an awesome time at El CID! Fantabulous value, very clean, beautiful lush grounds (loved the mangroves, crocodile, birds and turtles) and the staff was friendly. Food was fresh. Loved that y'all tin can visit all three properties with lots of pools and variety of food. The "Ruf" elevation bar had the all-time drinks for sunset. The photos online don't practice it justice! Information technology was great! [Details]
The strong points
Pool/ kids/ entertainment. Fresh food specially the civiche or whatever of the fresh fish and fruits. Amazing spa. Negotiate with them as they tin add stuff to brand information technology better value.
The weak points
Bad wifi. Strange tasting synthetic oil used on most nutrient items. Bad lighting in the main lobby. The beach isn't great just they suffered a hurricane and information technology didn't carp united states as nosotros prefer the pool anyway.
Germ-free measures (Covid-19)
Excellent.
Hotel marina El Cid and Ventus marina El Cid
Hotel Marina El Cid and Ventus Marina El Cid - Staff was astonishing. There are a lot of stairs. Overall information technology was a great experience. [Details]
The strong points
The Staff were astonishing.
The weak points
calling prison cell to cell didn't work; texts were slow to go through (or sometimes didn't); so if you are in a big group be aware; WiFi didn't always stay connection.
Sanitary measures (Covid-xix)
Covid-xix measures were in place throughout the resorts. Covid testing was like shooting fish in a barrel to volume.
Great Week but watch out for the mosquitos
Marina El Cid is a great place to stay if you accept children as they accept lots of things for them to do on this side. They even have a hot tub which is family friendly, however if you are ii adult seniors the best side to go is on the Ventus side where they have an Adult only bar with 2 hot tubs and an infinity puddle. The nutrient was amazing though, highly recommend the Hacienda for their first-class Cheeseburgers, [Details]
The strong points
highly recommend the Hacienda for their first-class Cheeseburgers, The breakfast buffets are likewise very well done, our waiter Cesar really made breakfast enjoyable. We had dinner at the Mexican Eatery just if you want lots of variety, try Delores
The weak points
the mosquitos were just as bad in January as they were in September. they sometimes change the site of entertainment, but dont let anyone know about where the new venue is.
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Great times at Hotel Marina El Cid!!!
Family unit Traveler, Hamilton, ON
We were a group of 4 (ii adults and 2 kids - 1 teen and i pre-teen) and nosotros all enjoyed our time at the resort. They take loftier finish/high quality pools, grounds, rooms, lobby, restaurants and bars. Combined admission with Ventus was handy. (My married woman and I spent time in the adults-merely infinity pool and hot tub and we ate at the cafe and French restaurants on that side) Cliff jumping (7' or viii' driblet) and water slide was fun! Nutrient was very proficient. They have a squeamish teen club and lots of table tennis tables scattered throughout the property. (My son and I got about of our sun playing every day) Lots of bout options (We did a trip to Xcaret, a catamaran and snorkel circuit from the marina and a shopping trip into Playa Del Carmen) Nosotros programme to return to this 1 or one of their other backdrop in the leap of 2021! [Details]
The stiff points
Lots of puddle, bar and food options, nifty accommodations, nightly entertainment, great service and never felt over crowded.
The weak points
Strong membership sales pitch to earn discount tickets for excursions, nutrient at the Mediterranean eatery was "ok", non a cracking beach area.
Astonishing resort
lilia Afsahi, W Vancouver, BC
Information technology was i of the best hotels I have ever stayed. Every staff was super friendly and professional.
The rooms were super nice and clean. Food was fabulous. Service at the bar and pools were great equally well. [Details]
The strong points
Cleanliness, friendliness, professionalism of staff, pools were fantastic.
The weak points
WiFi was really slow. And just two people could connect their devices, and so if you lot are traveling with 2 people you lot can't use the WiFi on your laptop. And it was very slow WiFi, can't watch anything on it.
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Marina Aug eleven-18, 2019
Samneek Sandhu, Winnipeg, MB
It is decent hotel, cleaned, skilful service. [Details]
The strong points
Nutrient, shows
The weak points
1. Wifi quality very bad 2. They gave us just 4 authorized access for 5 people paid. 3. Drink quality could be ameliorate.
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Amazing
Rosanne Forde, St Catharines, ON
My bestfriend and I went to El CID Marina for 5 days for her altogether. We had an amazing fourth dimension. It exceeded our expectations. All the staff were polite and friendly. I want to say thanks to Jose at the lounge bar for creating some astonishing cocktails and Jorge at the guest information desk-bound for all your help. The rooms are just exceptional and maids worked really hard. We had a wonderful time and will definitely be back. [Details]
The strong points
Food and puddle
The weak points
The sea weed and smell once you got to the French eatery.
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Trip overview - Marina El Cid Spa & Beach Resort
Kelli Dawn Baker, Sioux Watch, ON
We arrived effectually noon and were able to get our wristbands then that we could go and have something to eat even though we knew that check in was 3 PM. Nosotros did have an employee take us to a desk right after checking in and began telling u.s.a. about the resort and offered u.s.a. a bargain on the spa and a snorkeling trip if we showed upward for a 90 infinitesimal marketing presentation. We did become the side by side morning with another employee for breakfast and the marketing presentation which turned out to be 3 hours and was basically a time share presentation with a bit unlike twist. Not for us. The calendar week consisted of great meals, drinks and service. The tequila tasting tour and shopping tour in Playa Del Carmen was a big disappointment as 45 mins at the first stop was more the 2 hours in that location. The rest of the week was splendid as the sports and entertainment staff were not bad at keeping things interesting. The hotel staff was also fantastic. The embankment is not for those looking to swim or play on equally it is fairly rocky. This resort is great for anyone looking to go fishing, snorkeling, scuba diving or pond with the dolphins equally it is available on site. The charge for Wifi at $15 per day or $60 per week is ridiculous for a supposedly five star resort. It'due south only for i device - times that past the number of devices that you lot have and it'southward totally outrageous. Even with a few modest things that would brand us not consider this as a five star resort, we had a great time and would recommend this as a great identify to vacation. Highly recommend the French restaurant. [Details]
The strong points
Staff, meals, drinks, accommodations, entertainment
The weak points
Beach, charge for Wifi, availability of restaurants that you lot are required to make reservations for each night - book in accelerate or when you showtime get there.
Marina El CID vacation
Kuljot Cheema, Brampton, ON
Nosotros had a fantastic feel and it was our very first time at a resort .Our amanuensis had booked u.s.a. the Platinum suite and the handling was great ! We had our own VIP admission to premium liquor and beach plus our own butler . [Details]
The strong points
The platinum service was first-class
The weak points
Excursions accept longer as people are picked up from other resorts
Marina El Cid Spa and Resort
We had an awesome experience at the Hotel Marina El Cid Spa and Resort. The nutrient was outstanding, the staff was very courteous and the accommodations were very clean. The merely downwards fall was the lack of Wifi. There was no Wifi access on the resort,only the Wifi that we had purchased. I travelled without kids merely strongly recommend this resort to anyone travelling with kids. The kids were catered to. The costless excursion nosotros had to Playa del Carmen could of been longer. I don't recollect at that place was any demand to visit the Matis Jewelry mill, and the extra time could of been spent shopping in playa del Carmen, and feel the civilization. [Details]
The weak points
The beach front was full of body of water weed but so were all the beaches in the region.
Amazing Experience
We just returned from our one calendar week long stay at the Marina El Cid Beach Resort and Spa and nosotros had a smashing experience overall. Our ii little ones really enjoyed their beginning trip to United mexican states.
The bank check-in and check-out was polish, including the airport transfers. The hotel is definitely a 5* plus with it'south hospitality, service, cleanliness, maintenance, and food. We are vegetarians and can take sea nutrient, so there were enough of options and Mexican nutrient is very flavourful :) In that location is ever a section of salsas and sauces to spice up your food if you like.
In that location is a multifariousness of delicious desserts everywhere and the range of fresh tropical fruits and fresh fruit juices/smoothies at breakfast were really worth information technology.
It was nice that although we stayed at the Marina, nosotros had total admission to the Ventus facility likewise with all the pools and restaurants. The Dolores marketplace has a diverseness of restaurants to choose from. Be sure to try the kokosnoot ice cream!
In terms of the beaches, Puerto Morelos has very soft sand and the beaches are generally pleasant, but equally mentioned by others, there is quite a bit of seaweed on the beach. However, the hotel staff are constantly working from early morning time to clean upwardly as much as they can. We were still able to swim in the ocean and enjoy the oceanview from the beach hammocks.
Another thing to be enlightened of is that there is no free wifi in the hotel - so you should arrange with your phone company for a suitable plan earlier you travel. Otherwise, the hotel charges $sixty USD for wifi access for the week for one mobile device. Withal, equally order platinum guests, yous have access to the free computers with net in the platinum lounge.
At that place is a kids club with daily activities from 9am to 9pm for kids ages iv-12.
Puerto Morelos is a small fishing boondocks/village frozen in fourth dimension every bit they say. It's very tranquility and was squeamish walking around town. Information technology's known for its fresh seafood. Be sure to effort out the fish and shrimps at the local eating house: La Pepita en la Playita. If you lot similar spice, and so shrimps a la diabla is what you should try :)
Overall nosotros had a very pleasant, relaxing experience away from the party goers :) At that place were a lot of families with young kids, so nosotros felt very comfortable at the resort :) The resort is also very stroller and wheelchair accessible. [Details]
Disappointed
Fyzool Mohammed, Toronto, ON
See strong and weak points and criteria value. This is not a resort nosotros will return to. [Details]
The stiff points
Very friendly staff. Restaurants and nutrient choices very adept. Well-kept, lush compound. Beautiful pools, one particularly for children.
The weak points
Very rocky beach. Unsafe in some areas when rocks are covered by high tide. Lots of sea weeds. Elevators non operating most of the time. Room entrance door lock required service several times. Front desk intense pressure to upgrade and time-sharing.
Marina El Cid
My family unit and I were at El Cid for the calendar week of December eleven-15th, 2017.
We really enjoyed our stay at this resort. The food was not bad, the staff first-class and my family enjoyed the nightly entertainment. ( Tip: To avoid the morning time crowds at the cafe- try the breakfast buffets at the Italian or the French restaurants. They are less people and you will receive more than attentive service).
The beach was adept and the staff go on it quite clean; but go along in mind that the beach'due south resort is located on a reef so the water would be excellent for snorkeling but be aware that it is quite rocky and yous will absolutely need to have water shoes to venture in the water.
Generally, our experience was very positive. All we have is skillful memories!!! My family and I will return to this resort. [Details]
The potent points
staff are excellent and very pleasant; Oscar at the Congo Bar stands out for exemplary service while also being very pleasant. a Shout out to the Zumba entertainment squad!
The weak points
If yous intend on buying souvenirs, y'all will demand to get a taxi or other transportation as in that location are no local souvenir shops close by that we saw.
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Great family holiday
Pleasant ,modernistic and very clean rooms .Hotel is placed in the midle of natural mangrowes and you lot meet the annimals and birds that live there .Great experience for kids and adults .. [Details]
The strong points
Nature that hotel is set into .
The weak points
Likewise agresive excursion representative .
Enjoyed our time
Andrea Caroline Fraser, Mississauga, ON
Very adept - service in buffet eating place was excellent - other areas service was very good.Overall very pleased with resort. [Details]
The stiff points
Service and food was very proficient
The weak points
Found the Italian restaurant did not take enough wait staff for the amount of tables they had to expect later. Cleaning rooms took too long - went back to our room afterwards iv:00 p.one thousand. and still non cleaned.Need to have a passenger vehicle boy/daughter to take away plates/etc.
First-class!
Resort staff, food , accommodations and activities were fabulous! [Details]
The weak points
Wifi is at an extra cost
Review of Marina El Cid
John Macdonald, Antigonish, NS
The strong points
Pools, cleanliness
The weak points
Beach, Internet accuse
Absolute Elation
Brent Klassen, Grandora, SK
Room was so beautiful. Beyond what we expected. Food was great. Entertainment was A1. The staff were really great. Helpful,courteous and e'er friendly. [Details]
The stiff points
Rooms nutrient staff location and price
The weak points
Non direct flying from Saskatoon. Accuse for internet
Great family unit location
Spencer Bettenson, Grande Prairie, AB
Trip was great and staff very helpful and friendly. Fantabulous location to keep kids busy with the cliff bound and h2o slide. The heated Infiniti pool was swell to for the small kids that don't like to get cold. Food was good and there was plenty to go involved in around the pool each day. I'd recommend this place to any family with immature kids. [Details]
The strong points
Pools, service.
The weak points
Sandy embankment merely rocky in h2o.
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Proficient experience
Nataliya Grishin, Richmond, BC
I liked it there. Nosotros upgraded to Platinum, which was good, but I constitute information technology pricey.
They have beautiful grounds and pools, especially the infinity pool. The beach is good, but lots of rock underwater, and then take your h2o shoes with you.
We travelled with the infant, therefore we did non run into the shows as she was sleeping early.
I also plant that if nosotros needed something, it was plenty to make one telephone phone call and our asking was immediately satisfied. In addition, the take an awesome night decline service when they besides change all your towels. It was very nice as nosotros basically never had moisture towels in our room.
This resort is very good for families with children. They have shallow pool areas for kids in all the pools. However, the kids gild has nothing to offer for children nether 4. Fifty-fifty non a toy...It was a bit foreign, every bit in other resorts we always take found a play room with some toys to spend some time playing there. Its hard to keep a 1,five-year old in the puddle the whole day, but we had no alternative.
Staff is working well, no complains at all. They serve drinks all around the pools and on the beach. I have never needed to come to the bar myself. Tips are helpful, simply not necessary, I institute. I saw lots of people not tipping at all. I however tipped them well, so took a very skillful care of united states of america.
I volition recommend this resort every bit a placidity and restful place for families.
I don't call back it's a party place, though. [Details]
The stiff points
Overall it's a very good resort with lots of potentials. They are difficult working squad. Beautiful grounds and adept quality food in the restaurants with few minor exceptions. I also have to point out an excellent on-site photo service.
The weak points
From my signal of view they need to improve a kids club making it suitable for children nether 4. At least to brand a room or an surface area in the club where toddlers can come with their parents and savor some toys. Occasionally food was a leftover from the yester
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Marnia El CId
Tanya Larromana, Brantford, ON
Hotel was clean and food was great. Staff was e'er helpful. My only compliaint was the nosie while trying to sleep in. [Details]
The strong points
Food is bully Staff is awesome pools are neat Lots of things to exercise for kids
The weak points
Beach isn't that dandy dissonance level outside your is also loud
Best Resort in United mexican states
Steven Paul Robinson, Georgetown, ON
Keen hotel - super puddle with water slide and diving rock. Something for everyone!! Very clean rooms, excellent customer service, many family oriented activities and never seemed crowded even with March Pause being at 100% capacity. [Details]
The strong points
Top notch client service, very clean, absolutely great family resort
The weak points
Not plenty umbrellas/palapas on the embankment for non Platinum Club guests
Fantabulous Resort
The food was expert, entertainment was adequate, cleaniless was amazing. The beds are a chip small and the ocean is rather rocky, but you can't fault the hotel for that. The staff is super friendly. We'd definitely go back in the futre. [Details]
The strong points
The cleanliness of the rooms, choices of restaurants and fantabulous nutrient. Resort is not too large, everything is within walking distance.
The weak points
Beds are a bit small (not existent doubles), the body of water is rather rocky and the water has a lot of garbage (but that's not the hotel's mistake). If you walk by the marina to the At present Jade embankment, information technology'due south gorgeous.
Smashing hotel but .....
Denis Mario J Dagenais, Gatineau, QC
Nosotros enjoyed this hotel very much. The service was splendid and so was the food. Only no costless wireless internet. [Details]
The strong points
service, food, beautiful hotel
The weak points
no gratis Wireless internet
As expected
Very laid dorsum family oriented resort. Not keen for couples under 50 without kids. Staff was friendly, food good and very clean. [Details]
The strong points
At that place were a lot of bars well spread out. Room service no extra accuse. Food was adept.Very friendly and accomodating staff.
The weak points
Not much variety for nutrient solar day to mean solar day. Beach was ok; water a bit rough. Not enough interactive events around puddle. Dance lessons(salsa rhumba etc) would accept been fun.
Dainty family resort
Fantabulous family and group resort [Details]
The strong points
Very nice family resort
The weak points
Poor internet connection
GREAT Time AT THE EL CID
We really enjoyed our stay at this resort. The staff was pleasant, the food was ameliorate then expected especially at the cafe and the restaurant Alcazar.
This was a family unit friendly resort with a bully pool and action for kids. Nosotros would come back! [Details]
The strong points
Peachy room and views. Peachy buffet and a la menu eating house. Friendly staff. Groovy pool for kids. Cute maintained grounds. Minor
The weak points
The beach was rocky with strong currents. We were approached to do a presentation for timeshare. Delight avoid at all cost! they are aggressive and rude.
Great resort
Elizabeth Donaldson, Brantford, ON
Had a great time at El Cid, a beautiful resort, very clean, staff were always very pleasant and helpful, and the food was very good. Did non bother with the a la card restuarants equally the buffet for united states was enough.
The downside of the the resort is the embankment, not good if y'all like a long walk , one time you get to the ends of the resort the beach ends on one terminate at the marina and at the other end with a vacant lot where the beach is covered in seaweed and garbage and very hard to walk on.
The upside is that it only takes a few minutes to get to the main buildings and restuarants and the beach from nigh of the buildings. [Details]
The strong points
Nothing really stands out.
The weak points
The beach. There is no theatre, the nightly shows are held at the pool and if the weather didn't cooperate the prove was brought into the anteroom and spoiled a relaxing evening in the bar.
Marina El Cid Spa
This is a cute hotel. Upon arrival nosotros were upgraded to an oceanview ground flooring. The rooms are big and spotless. Our room had a small kitchen in it with a microwave and bar fridge, stove tiptop and sink.. would be nice if you lot had a family just we didn't employ information technology. Since we were there only 5 days we only ate at the cafe, and the buffet by the pool for dejeuner. The food was skillful at both. This resort has many bars surrounding the pool, and embankment, they were all very well stocked. We are pool people but the beach was prissy, a picayune bit of seaweed, which is to be expected, and they promptly cleaned it up every morning. The pool is huge with a slide and a cliff leap. My husband says the slide is fast, seen a few incidents with that. The staff are likewise astonishing, everyone is great. I have only one consequence with this resort and that would exist the "no encounter ums" in the room. During the nighttime I was chip by these pesky little things and my hand actually swelled. I did ask the front desk-bound to motion our room to a college level, but she said the bugs would be the aforementioned as they are built in a "mangrove", she suggested they spray the room, which did help, but didn't completely solve the problem.
We didn't upgrade to there platinum level, so cyberspace was not included. This was approx. 15.00 per twenty-four hour period. Which I think should be included for all guests. Other than those issues I would recommend this hotel. [Details]
The strong points
The location, food, drinks and staff are crawly. Only twenty minutes from Cancun airport.
The weak points
Those little "no run into ums"
Save your coin and your sanity!
1000 Lisa Herdman, Binbrook, ON
This hotel is a disaster. Travelled with my Mom and please avoid at all costs. The food is terrible and room rubber is an issue. The food is terribly salty and devoid of sense of taste, y'all have to eat merely to exist. We had a neighbours kid walk into our room through the sliding glass door that would non lock. The repairman couldn't fix information technology and refused to get a stick or piece of woods to end the door from opening.
If you don't similar timeshare people bugging you all the time, don't go at that place. Finally, y'all beginning to feel similar their easily are stretched out for money all the times. $75 rental for a wheelchair and $fifteen a day for the internet and there isn't any complimentary in the anteroom.
If y'all go there cheque with your travel amanuensis to see if you are allowed to change hotels if y'all are unhappy. We had to fight with them as their contract says people cannot become their money back or use it to change hotels. I had to threaten with the press and they finally gave in. This is a 3 star at best with a v star pool.
I accept to travelled to the surface area v times the by two years and have stayed at 4 star resorts that were much ameliorate, and we are not picky people. Nosotros wait for good food, nice room and a keen pool and sea expanse.
Please heade this warning from avid travellers who are not picky but truthful.
We ended upward going to the At present Jade and it was truly a five star resort. [Details]
The potent points
Prissy pool
The weak points
Worst nutrient always, salty or bland. Bed is like a rock, room safety an issue..glass door wouldn't lock and didn't set up information technology. It's a 3 Starr at all-time. Moved to Now Jade.
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Source: https://www.monarc.ca/hotel-reviews/Mexico/Riviera_Maya/hotel-2185-Hotel_Marina_El_Cid_Spa_And_Beach_Resort.html
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